Frequently asked questions

We only work with experienced and reliable partners with high ratings and good

reviews to ensure the safety of your vehicle.

Some parking facilities require you to leave your car keys while others don’t. You can easily filter on this preference in the filter function. The car park uses your car keys to make the car park more manageable; they won’t drive your car unnecessarily.

Your car will be parked securely in a closed parking area for the duration of your trip. For security information about each car park, please see the dedicated provider page.

You can pay with VISA, Mastercard, American Express and Paypal.

You can leave your keys with the parking to be safely stored until your return. They won’t use the keys to drive your car unnecessarily, but it may be necessary to occassionally move your car to make the car park more manageable.

Most parking companies will check over your car for existing damage when you

drop it off. However, not all will take photographs, they may simply record

damage in a form. For peace of mind, we always recommend that you take your

own photographs of your vehicle before you drop it off and take a note of the

mileage.

You will need to check with your car insurance provider whether or not your

vehicle would be covered when being driven by a valet driver.

Most valet parking companies provide professional drivers who have been fully

insured to drive your vehicle.

The driver will be wearing company branded clothing. You have to provide information such as colour, brand, and number plate so that they can quickly recognise you.

The parking facility only drives your car when necessary. They only drive it when they need to keep the facility controlled and running smoothly, and when they need to drive your car back to you at the airport for you to drive home.

If your car is damaged at the car park make sure to directly notify the parking facility. Insurance rules require you to report it at the parking spot itself. It is recommended that you also take some pictures or videos. If you have opted for valet parking, make sure to thoroughly inspect your car.

We apologize for any bad experiences that you may encounter at the parking facility. We encourage you to report your complaint directly to the parking company and record video or take pictures if necessary. Submit your complaints directly to us by email for our official records. If your car was damaged you are required to directly file a complaint with the car park.